SMALL ITEM DELIVERIES

Deliveries vary between products ordered – depending on stock levels and time scales for made to order items.  Some will be coming directly from suppliers and makers.

Delivery charges on our website are automatically calculated on a weight basis and are shown on your order prior to checkout.
Mainland UK: Small items £5.95, Medium packages £15.00,  Larger home accessories £30.00

LARGE ACCESSORIES AND FURNITURE DELIVERIES

Mainland UK (excluding Scotland) – deliveries outside this area will incur an additional charge, please contact us for an individual quote.

£55 delivery charge applies to large mirrors and items of furniture which require a two person delivery service, additional charges may apply for multiple purchases of large items – individual delivery quotations available on request.

Please contact customer services by email for an individual quotation for all other areas.

Customised furniture is non-returnable unless deemed faulty – however, please contact us if a problem arises as we will always endeavour to be of assistance wherever possible.
Non-customised furniture must be checked on delivery and refused if not suitable – a return collection charge of £85 will be incurred if collection is necessary at a later date.

INTERNATIONAL DELIVERIES

Due to the large variety of products available on our website and hugely fluctuating prices, we provide shipping quotes on a case by case basis. We provide individual quotes for the most competitive rate available on the day. International shipping quotes are valid for 48 hours due to price fluctuations. Orders shipped outside the European Union are not subject to VAT, however, local taxes and customs charges may apply, for which we cannot be responsible. All quotes are provided in £ Sterling (GBP – Great British Pounds) and not in your local currency.

In an attempt to combat credit card fraud; if you choose to pay by card, wherever possible, we will obtain card verification from your bank.

Goods can only be delivered to the address at which the card is registered.

Our parcels are very carefully packed prior to dispatch, however, we are unable to accept responsibility for damage/return of fragile items dispatched outside the UK, as international courier services will not provide insurance for breakage of such items.

RETURNS/REFUNDS

We hope that you will be delighted with your order, however if you are not happy with your purchase with the exception of made to order items, you may return it to us for a refund or exchange. We recommend that you use insured, registered delivery service and obtain proof of purchase, as we cannot accept responsibility for goods lost or damaged in transit. Unfortunately, we are unable to refund the original delivery charge or the return postage unless the item(s) are faulty, in which case we will reimburse you in full. We are only able to refund made to order items if they are found to be faulty.
ANY MISSING/DAMAGED ITEM(S) MUST BE REPORTED (IN WRITING) TO THE COMPANY WITHIN 48 HOURS OF RECEIPT OF YOUR ORDER.
THE COMPANY IS UNABLE TO ACCEPT ANY RESPONSIBILITY FOR THE LOSS OF A PARCEL, UNLESS REPORTED MISSING (IN WRITING) TO THE COMPANY WITHIN 7 DAYS FOLLOWING THE CONFIRMED DATE OF DISPATCH.

FURNITURE AND LARGE ITEMS

IMPORTANT DELIVERY INFORMATION – PLEASE READ CAREFULLY

Delivery methods and terms may vary from different suppliers and these will be given to you at the time of ordering. Please read the following as a general guide to delivery criteria.
Please ensure you check access for the furniture you are ordering as it is your responsibility to ascertain that access is possible. If access depends on precise dimensions, please ask for a dimension check, as all dimensions are approximate and variations may occur, particularly in our handcarved ranges. Our delivery personnel are not obliged to take heavy items of furniture upstairs (unless previously agreed), this is entirely at their own discretion, as we have to comply with strict Health & Safety regulations and cannot risk injury to staff. If on inspection they judge that an item of furniture may not fit into or through the access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location. If the item cannot be delivered for reasons of access we reserve the right to charge for storage and redelivery in addition to any cancellation fees (if applicable – see cancellations & refunds).

Please note: our premium delivery service is a ‘two man white glove service’, who will place your furniture in the room of your choice, open and remove all packaging. At this point, it is your responsibilty to check and ensure that you are entirely happy with your purchase, prior to signing the delivery note and before the delivery team leave your premises. If, for any reason, you are not entirely satisfied with your purchase, please contact us immediately, or, advise the delivery drivers to contact us, in order to discuss your concerns and to agree if the item(s) need to be returned to us. If we have to arrange a return collection at a later date this may result in an additional charge.

Please ensure that you provide adequate protection to all floor or floor coverings, remove pictures and ornaments that could possibly be damaged whilst attempting delivery, as neither ourselves, nor the appointed delivery company, can accept any responsible for damage to flooring or other items.

Please advise us when ordering large accessories or furniture items if you require delivery to an address that is not your main residence, or if you require specific delivery days/times as this may incur an additional delivery/storage charge.
As most of our furniture is made and painted to order – we cannot offer refunds unless the piece is deemed faulty. Please note that our paint finishes can allow the character of the wood to show – for example woodgrain & knots – these are not considered as faults. Our furniture is made from solid pine, beech and selected hardwoods – exposure to heat may cause some shrinking and splitting – which we regret we cannot accept as reason for refund. However, should you require advice/aftercare for any acute problems please contact customer serviceS.
ANY FURNITURE ITEM(S) DAMAGED IN TRANSIT MUST BE REPORTED TO THE COMPANY WITHIN 24 HOURS OF DELIVERY.

DELIVERY TIMES

Delivery times will vary – so please refer to the product pages for time scales.  Whilst we will endeavour to deliver with in the allotted time schedule, any delay will be notified to you as soon as we have the information.  Where items are made to order – we are unable to consider cancellation once the items are being produced, if we are unable to deliver in the estimated time.